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Software provider wins for top customer support

Software solutions provider Wonderware has announced that its customer support and services group has nabbed the Service Strategies’ Service Capability & Performance (SCP) Standards certification for a sixth consecutive year, reflecting the company’s commitment to customer service.

The SCP standards certification represents best practice in customer support in a variety of industries, based on a set of performance standards. Wonderware Customer First technical support centre underwent an audit conducted by the Service Strategies Corp to attain certification for compliance with the firm’s service and support standards.

The Wonderware customer support and services organisation, and the associated network of Wonderware certified support providers, deliver technical support to more than 125,000 customer locations in 180 countries. These support and services teams offer expertise in information and automation solutions across a range of industries.

Wonderware certified training providers, application consultants and certified support providers assist companies to achieve the highest business performance improvements and returns from their software investments, says a press notice from Wonderware.

“Wonderware Customer First technical support centre professionals are dedicated to providing customers worldwide with the highest quality of customer assistance. The SCP audit and certification process continues to confirm this team’s outstanding dedication to operational excellence and its commitment to achieving the highest possible levels of customer satisfaction,” said Wonderware director of technical support, Neal Hatton.

Wonderware support centers are located in California, Pennsylvania, Texas, Canada, Italy, Singapore, China and Brazil, and enable 24/7 support to customers globally.

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