PTC has acquired Enigma, a developer of software that aggregates and delivers technical content in aftermarket service environments.
The acquisition enhances PTC's existing portfolio of service lifecycle management (SLM) solutions. Now, in addition to its capabilities in technical authoring, illustrating, publishing, and delivering product-centric information, PTC will be able to amass, digitise, and deliver technical content that was created outside the PTC platform.
The Enigma products aggregate a wide variety of service content available in many formats and then repurpose and present that information for technicians or end users requiring technical and parts information to operate, maintain and service complex products.
By leveraging Enigma's technology within PTC's existing Technical Information and Service Parts Information solutions, PTC will enable service-oriented organizations to make available an array of technical content.
"Our combined solution will get the right information to the right person at the right time – regardless of the information's origin," stated Lee Smith, divisional vice president and general manager, SLM Segment, PTC.
"This deal reinforces PTC's commitment to become the single best partner to manufacturers, equipment operators and service providers seeking to increase value from their service operations and improve their customers' experience."
"Up-to-date technical and service parts information has immediate potential to improve service outcomes and, ultimately, the customer experience," stated Aly Pinder, Research Analyst, Customer Experience and Service Management, Aberdeen.