Tester troubleshoots common end-user network issues in a minute

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Fluke Networks has announced the OneTouch AT Network Assistant, a new tool for network technicians that automates troubleshooting of the most common end-user issues in about a minute, reducing the time it takes to close network trouble tickets.

Traditionally, network technicians spend more than an hour using a variety of tools such as protocol analysers, PC utilities and cable and network testers to solve network connectivity and performance issues, which provide limited, non-consolidated information.

The OneTouch AT tester combines that functionality into a customisable, handheld tool with a one-button auto test feature. This offers users the fastest way to troubleshoot end-user issues that generally take up 25 per cent of a network technician’s workday to resolve.  

When a trouble ticket is submitted, most organisations deploy a technician to fix the problem, but many do not have standardised testing processes and today’s tools can be complex and time consuming.

The automated OneTouch AT was specifically designed to address these challenges, saving an organisation, on average, approximately one man-week of troubleshooting each month.

The key features of the OneTouch AT include:

  • one button auto test for faster problem identification
  • ability to test 802.11 a/b/g/n Wi-Fi, gigabit Ethernet copper and fibre
  • in-line copper and fibre packet capture
  • cable wire mapping, Power-Over-Ethernet (PoE) and link testing
  • remote access for enhanced collaboration with colleagues to speed problem resolution
  • network and service performance analysis
  • standardised, automated test scripts to ensure even the most novice user can troubleshoot problems
  • new form factor with smartphone touchscreen and enhanced ruggedness for durability in the field.