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IFS acquires Metrix

IFS has signed an agreement with the owners of Metrix to purchase 100 percent of the membership interests. The acquisition is expected to strengthen IFS’s market position in the high-growth global Mobility & Service Management application market.

Metrix was founded in 1980 in the US and is focused on providing advanced Mobility & Service Management applications. The company is headquartered inWisconsin with subsidiaries in the Netherlands and Singapore.

Metrix has built a strong position providing service management solutions to industries such as Asset & Capital Equipment, Telecommunications, High Tech & Medical Device Manufacturing, Transportation, and Third Party/Outsourced Field Service Operations.

They have approximately 90 customers including brands such as the Ericsson Group, Motorola, Xerox, Space Engineering Services, DHL, Auto Windscreens, ITT, IMAX, Ingenico, Makino and Sysmex.

The acquisition provides IFS with a configurable and packaged mobile application for the field service market. This solution offers short time to value and a robust, mobile development framework which will add valuable mobile technology and experience to IFS. Metrix has provided mobile solutions to the field service market since 1991.

By combining IFS, Metrix, and IFS 360 Scheduling, a real-time workforce scheduling solution, IFS can realise revenue synergies as it gives IFS a complete, single-vendor service management offering.

IFS now provides both a broader service and project centric ERP solution for asset intensive industries (long life capital equipment), as well as a more customer-centric (contact center, workforce scheduling) solution for high volume service providers – both combined with a state-of-the-art on/off-line mobile application.

In addition, the acquisition further extends IFS’ existing cloud strategy. Metrix is available through multiple deployment options: On-premise, Software-as-a-Service (SaaS) or Software + Services.

Larry Laux, Metrix Founder, said, “IFS and Metrix will be an unstoppable force in the service management and mobility market. IFS, with its international presence, strong position in service & asset management and customer-focused culture is an ideal fit with Metrix."

Metrix generated net revenue of US$8.7 million and EBITDA amounting to US$1.3 million in the financial year ending December 31, 2011.

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