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Research finds technology leaders overlooking millennials

Organisations Must Act Now to Address the Human Capital Dilemma with Technology to Attract, Engage and Support the Next-Gen Workforce to Fuel Growth

While millennials are expected to account for 75% of the global workforce by 2025[1], business executives are not thinking too much about recruiting millennials. This is one key insight stemming from a new research study[2] from Epicor Software Corporation, a global provider of industry-specific enterprise software, which underscores the need to address human capital and next-generation workforce requirements to fuel business growth.

Only 39% said recruiting millennials was a “fairly significant” or “major” focus for their organisations, revealing a critical disconnect as “technology leadership” and a “skilled workforce” were top growth stimulants identified by those polled—elements that today’s highly connected, technologically advanced millennials can well facilitate.

The manufacturing industry increasingly relies on technology to drive growth. It’s estimated that nearly 3.5 million manufacturing jobs will need to be filled in the U.S. over the next decade. With the working age population shrinking and Baby Boomers heading into retirement, millennial talent will be a key element to drive business growth in the next decade.

Technology at the Intersection of Workers, Information and Execution

Fortunately, many organisations are working to develop the technology infrastructure that is necessary to attract and support the workforce of the future. Nearly 80 percent (79%) of business leaders surveyed have made, or are making, investments in integrated IT infrastructure.

Sitting at the intersection of workers and systems to unite information and execution, technology plays a vital role in reducing complexity, improving the quality of work life, and enhancing productivity. Freeing valuable staff from mundane tasks was considered important by 68% of those polled whereas using technology to automate key processes, along with allowing key individuals to focus on more stimulating tasks, was cited as a top goal of 67% of those surveyed.

What’s more, technology is necessary to prepare businesses for the next iteration of work encompassing robotics and artificial intelligence. “Today we’re talking about workforce strategies concerning millennials; tomorrow we’ll be talking about key considerations in the next workplace evolution—when millennials meet machines,” said Fleischaker.

Digitally Enabling the Workforce

One-quarter of execs surveyed said they struggle to retain the best staff, and 59% said they are concerned about staff retention.

Without the right technology in place, organisations can run the risk of staff overload resulting in burn out and attrition. Forty-three percent of business execs are concerned that growth can increase workloads to a level that places too much pressure on staff prompting key people to leave to work in a more strategic, knowledge-centered role at a larger competitor (40%), or at a company with better technology support (29%). Ensuring access to all the information employees need to do their jobs was considered to be an important factor in retaining key staff by three-quarters (77%) of those surveyed.

Intuitive systems and user interface design can help employees get up and running quickly—especially beneficial for millennials who want to have an immediate impact in the workplace. On-screen guided assistance, embedded training can ensure systems are easy to learn and use. Organisations can support access to information anytime, anywhere via mobile and social capabilities and streamline insights to action through analytics and dashboards.

Supporting the Global Virtual Talent Pool

Nearly 1/5 of those surveyed (19%) say they currently do not have enough skilled or experienced staff and nearly a quarter (23%) of business executives surveyed say it is difficult to recruit skilled workers.

A full 50% of the U.S. workforce is expected to be freelancers by 2020[1]; and with long-term, full-time employment no longer the norm, organisations need to make crucial adjustments. Most notably, there is a shift in emphasis from employee retention to worker engagement and a move to institutionalise knowledge to ensure virtual worldwide talent pools can effortlessly engage/collaborate. Social collaboration makes it easier for employees to contribute and transfer institutional knowledge, supporting effective employee on boarding and overall productivity.

Capturing the Innovation Upside

“Ironically, the upside of an ever-shifting workforce is that organisations can benefit from a constant ‘revolving door’ of talent to capitalise on an influx of news ideas, new perspectives and out-of-the-box disruptive thinking that can be key to commanding market share,” said Fleischaker. “Ambition and entrepreneurial spirit was cited by 30% of CEOs surveyed as a key stimulant to growth. Industry research shows a strong positive correlation between collaboration and innovation. Leveraging the cloud and enterprise social networking can support anytime anywhere collaboration for business that knows no boundaries, allowing organisations to capture innovation upside.”

ERP: The Enterprise System of Employee Engagement
As a vital enterprise business system of engagement, Enterprise Resource Planning can be key to supporting the next-generation workforce. Epicor offers a modern ERP platform to capture and automate best practice processes, and integrate data to reveal key insights for better faster decision making and improved collaboration at every level in the organisation. Incorporating new technologies such as mobile, social and analytics, Epicor ERP closes the gap between the boardroom and the shop floor, between company and customers, and empowers the next-generation workforce through simplicity, ease-of-use and visionary technology and industry expertise.

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[1] BizShifts-Trends, “Future of Work—Sharp Rise of On-demand Freelance Workers,” Jan. 21, 2015

[2] The research, commissioned by Epicor and conducted by MORAR Consulting, questioned business leaders across the globe on the key drivers and challenges regarding business growth. MORAR surveyed 1,824 managing directors, and heads of finance, operations and IT in businesses with 100+ staff spanning the manufacturing, distribution and service industries (and in businesses of all sizes in Retail) in Australia, Canada, China, France, Germany, Hong Kong, India, Mexico, Singapore, Sweden, the UK, and the US. (MORAR, Growth Survey, 2015).

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