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Frost & Sullivan recognises Honeywell Process Solutions for successful customer value enhancement

Frost & Sullivan recognised Honeywell Process Solutions (HPS) with the 2011 Global Frost & Sullivan Award for Customer Value Enhancement in the world automation services space. HPS’ "customer first" approach is reflected in its innovative, customer-friendly and value-added service offerings.

Process end-users’ renewed focus on reducing costs through increased return on assets (ROA) requires strategic reevaluation of service practices. Volatile market conditions and complex process scenarios necessitate adoption of automation and control solutions and support strategies that can enhance operational improvements.

"While many solution providers view service as a mere requirement to support the products delivered, HPS has carved a space for itself through innovative service offerings that can transform end-users’ businesses and increase bottom line performance," said Frost & Sullivan Program Manager Arunkumar J.

"Several leading process end-users depend on HPS to solve their complex process problems through control solutions and services, which demonstrates the strength of the organisation’s offerings."

With its Experion Process Knowledge System (PKS), HPS is the second-largest distributed control system supplier and number one provider of advanced process control solutions in the world.

Its understanding of end-user transformation needs allows HPS to provide automation control solutions and support offerings that reduce total cost of ownership, and improve operational efficiency, reliability and sustainability.

HPS’ service proficiency is demonstrated with its Lifecycle Management (LCM) offerings that enable a customer to enhance operational excellence and reduce total cost of ownership (TCO).

These services guarantee consistent asset support for hardware and software while working with the plant on an upgrade plan that is executed on a schedule tailored to suit the plant’s production.

HPS has adopted technologies to drive cost reduction for end-users even in the installation phase. The company adopts technologies, such as virtualisation, to reduce its hardware footprint and enhance decision making efficiency.

Further, HPS, with its integrated main automation contractor (I-MAC) methodology, integrates the traditional control systems with safety, security, advanced process control, optimisation and MES offerings. Significantly, HPS also enables easy adoption of green practices.

HPS helps reduce operational costs by providing energy efficiency and regulatory compliance for power generation facilities.

HPS’ Advanced Energy Solutions, with its pioneering advanced process control suite, is exclusively designed for power generation plants enabling improved energy efficiency while reducing emissions.

"Frost & Sullivan research indicates that nearly 25 percent of all new capital expenditures will be focused on green practices including sustainability and environmental compliance," said Arun.

"HPS’ uniqueness extends beyond integrated control and optimisation solutions to include process knowledge that facilitates green processes for its end-users in the oil, gas and chemicals segment."

HPS’ vision of offering innovative products and services that facilitate its customers’ transformation of their operations won it the Frost & Sullivan’s 2011 Customer Value Enhancement Award in the world automation services space.

Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products.

This award recognises the company’s inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.

Frost & Sullivan’s Best Practices Awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development.

Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research in order to identify best practices in the industry.

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