Nokia has created a customised ‘digital assistant’ to increase work efficiency by providing engineers faster access to critical information. Dubbed ‘MIKA’ (Multi-purpose Intuitive Knowledge Assistant), the service will provide voice-dictated automation assistance to reduce time spent searching information resources, enabling engineers to focus on key business tasks without being distracted by the complexities of multi-technology network environments.
MIKA combines augmented intelligence with automated learning to provide access to an extensive range of tools, documents and data sources. These include the Nokia AVA knowledge library, a repository of best practice gathered from Nokia projects around the world. Using the knowledge library, the service can provide recommendations based on similar issues seen in other networks. MIKA is available via a web interface and mobile agent so engineers can tap into its knowledge base, wherever they are.
Along with the launch of MIKA, Nokia has also introduced Predictive Repair, a service that will enable operators to reduce costs and improve network quality by moving away from break-fix approaches to hardware maintenance. The service can predict hardware failures and recommend replacements up to 14 days in advance, with up to 95 per cent accuracy, according to the company.